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Bots are the new black! The entire tech industry seems to be buzzing with “bot” fever. Me and my co-founders often see a “bot” company and discuss it’s business model. We should consider that there are many types of “bots” — chat bots, voice bots, AI assistants, robotic process automation(RPA) bots, conversational agents within apps or websites, etc.
Over the last year, we have been building some interesting chat and voice based bots which has given me some interesting insights. I hope to lay down my thoughts on bots in some detail and with some structure.